For providers
Start here
Everything a new Natural Bridges provider needs: how to get set up, what you earn on each service, the rules you enforce at the visit, and how to file a report that gets approved.
Step 1
Getting started
- 1
Create your account
- 2
Submit your application
Complete your experience, service counties and general availability in My Provider Dashboard, then submit your application to the Program Director.
- 3
Upload your credentials
Upload your 4 required credentials and expiration dates in My Provider Dashboard. Track pending documents, review notes and upcoming renewals there. The Program Director reviews your application and credentials before enabling case access.
- 4
- 5
Save your availability
Open Availability, tick the days you work, add your time windows and any notes about your service area. A visit is assigned once your availability matches a parent's and the Program Director approves the match.
Step 2
How you are paid
On a $95.00 supervised visit hour, $70.00 goes to you and $25.00 to the company — 73.68% to the provider, 26.32% to the company. That same percentage applies to every service a provider facilitates.
Your pay schedule
Your earnings and take-home pay after the 3% PayPal processing fee.
- Supervised visitation$70.00 / hour$67.90 after processing
- Virtual supervised visitation$47.89 / hour$46.45 after processing
- Each additional child$7.37 / child$7.15 after processing
- Child custody exchange$55.26 / scheduled handoff$53.60 after processing
- Extended exchange beyond the included 30 minutes$25.79 / 30-minute block$25.02 after processing
- Separate drop-off and pickup$110.53 / two handoffs$107.21 after processing
- Court testimony or deposition$110.53 / hour$107.21 after processing
- Wait time beyond the included 15 minutes$18.42 / 15-minute block$17.87 after processing
- Late drop-off or pick-up$1.47 / minute$1.43 after processing
- Holiday or last-minute booking$18.42 / booking$17.87 after processing
- Automatic invoices. Record service details in your visit report. When the Program Director approves the report, your earnings invoice and the CP and NCP invoices are calculated automatically. You do not submit fees separately.
- Approval. The Program Director reviews your report and service details before invoices are finalized.
- PayPal processing. A 3% PayPal fee is charged to the provider on each payout, so you receive your approved share minus 3%.
- Pay periods. Work from the 1st to the 15th is paid on the 20th. Work from the 16th to the end of the month is paid on the 5th of the following month.
Worked an hour of supervised visitation? That is $70.00 approved, minus the 3% PayPal fee, paid on the 20th or the 5th. Your Invoices screen in the portal lists every payout.
Step 3
Visit rules you enforce
Who may be in the visit
Only individuals named on the court order are allowed in the visits. That includes grandparents and other relatives — if they are not named on the order, they cannot attend.
Gifts going home
Gifts may go home with the child only if it is their birthday or a holiday.
Visits are pre-paid
A visit must be pre-paid before it can be completed. Your assigned visits list shows whether a visit is prepaid, and only prepaid visits can be reported or billed.
Late arrivals
Late drop-off or pick-up by the custodial parent is $2 per minute. A visit that runs late because of the non-custodial parent is also $2 per minute, charged to the custodial parent. The scheduled end time stays as planned unless the Program Director approves an extension.
Exchange waiting
The first 15 minutes of waiting during an exchange are included. After that it is $25 per 15 minutes.
Cancellations
Cancelled 72 hours or more ahead: no fee. Cancelled inside 72 hours without a doctor's note: the parent who cancelled pays for the visit. A doctor's note waives the fee.
Locations
Visits happen at an approved location. A parent can request one that is not on the list, but it needs approval from the Program Director and the custodial parent before you use it.
Client records
You can look a client up by name or client number (NB-000001 format) and open their special instructions, orientation form and court order.
Step 4
How to submit a visit report
- 1
In the provider portal, open Visit Reports.
- 2
Choose the prepaid assigned visit. The list only shows your visits that do not already have a report.
- 3
Record service details: children attending, exchange and waiting times, late minutes, booking surcharge and any court appearance. Then write factual observations — no opinions or recommendations.
- 4
Press "Complete report & review with AI". It checks your narrative for objectivity and grammar and returns a cleaned version.
- 5
Read the reviewed version and change anything that does not match what you actually saw. You are responsible for the report.
- 6
Press "Preview report" to see the page as it will be delivered, then "Submit to Program Director".
- 7
The Program Director reviews and approves it. The approved copy carries the Natural Bridges logo, your uploaded signature and the Program Director’s signature. Earnings and parent invoices are created automatically; parents can separately purchase the report.
Reports must be completed on the same day you do the visit. Visits without reports do not get paid.
Questions before you start?
Email the Program Director and she will walk you through setup.