Common questions
Helpful answers
What should I bring to a visit?
A snack, an activity your child enjoys, and a calm, positive attitude.
Can I use the app on my phone?
Yes. Open NBSVES.com on your phone and choose "Add to Home Screen" for one-tap access.
How fast are reports ready?
Reports are reviewed and released quickly once a visit is complete. Order them in your portal.
Can I suggest a visit location?
Yes. Request a new location in your portal. It needs approval from our Program Director and the custodial parent.
Can Grandma join the visit?
Only individuals named on the court order are allowed in the visits.
Can I send gifts home?
Only if it is their birthday or a holiday.
Is my information private?
Yes. Each parent only sees what they're allowed to see. Private addresses are never shared.